Widerrufsrecht
📦 Return & Refund Policy
By placing an order with Miyu Studio, you agree to the terms outlined in this Return & Refund Policy. Please review it carefully before completing your purchase.
🔒 All Sales Are Final
All sales are considered final once an order has been successfully placed.
By completing your purchase, you acknowledge and accept this condition.
However, at Miyu Studio, we are committed to customer satisfaction and will review any issue on a case-by-case basis to provide a fair and appropriate solution when applicable.
📅 30-Day Support Window
If you experience any issue with your order, you may contact us within 30 days of receiving your product.
To be eligible for assistance, the item must:
- Be unused and in its original condition
- Be in the original packaging
- Not show signs of misuse or damage caused by the customer
📦 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
You must provide:
- Clear photos or videos of the issue
- Your order number and a brief description of the problem
Once reviewed, we will determine the appropriate resolution, which may include a replacement or another suitable solution.
🚚 Lost or Delayed Shipments
If your order is significantly delayed or appears lost in transit, please contact us.
We will investigate the situation with the shipping carrier and assist you accordingly.
🔁 Exchanges
We may offer replacements or exchanges depending on the situation.
Each request is evaluated individually to ensure fairness and maintain the quality standards of our products.
❌ Non-Eligible Cases
We do not cover:
- Normal wear and tear
- Damage caused by improper use
- Incorrect address provided by the customer
- Orders that have been successfully delivered
🇪🇺 European Union Exception
For customers located in the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To exercise this right:
- The item must be unused and in its original condition
- The customer is responsible for return shipping costs
- The request must be submitted within the 14-day period
⚠️ Non-Refundable Items & Services
The following items and services are non-refundable:
- Shipping Protection
- 30-Day Warranty
- Any additional services or add-ons selected at checkout
📩 Contact Us
If you have any questions or need assistance, please contact us: